SAP Rollout and Maintenance Services (AMS)

Going live with SAP is only the starting point. The real challenge is keeping the system running smoothly day-to-day, proposing enhancements as the business evolves, and resolving process bottlenecks. SUREINFO's SAP Rollout & Application Management Services (AMS) exist to help clients make their implemented solutions actually work — and work well.

Support Team That Understands Your Solution

A common weakness of support teams is that they "only read error logs without understanding why the business runs that way." Our AMS consultants are involved from the implementation phase and deeply understand your solution design: which configurations are customized for your business, which enhancements were built for a specific process, and which interfaces connect to adjacent systems. When a daily business issue arises, we are not guessing in a black box — we can immediately point to which configuration point caused it.

This deep understanding makes us faster. For the same month-end close error, because our consultant is familiar with the customer's solution, they can usually locate the cause more quickly (actual time varies by issue).

Issue Management & Root Cause Analysis

Our issue management process is not "fix and forget" — it is a closed loop. From the moment a client reports an issue, we triage by severity (P1 production system down = response within 1 hour, P2 business blocked = 4 hours, P3 general request = 1 business day; response times are subject to the signed Service Level Agreement), resolve it, then conduct Root Cause Analysis (RCA) to determine whether it was a configuration issue, data issue, or user operation issue — and output a resolution report with preventive actions.

System-Level Fixes for Process Bottlenecks

Support is not just firefighting. When business teams report "a process doesn't flow," "a report won't come out," or "an approval takes too long," our consultants analyze whether this is unreasonable configuration, missing authorizations, or a genuine process bottleneck — then propose a system-level enhancement, rather than telling the business team to "work around it."

For example, if the client reports that purchase approvals frequently get stuck, we analyze and find that the approver configuration doesn't match the organizational structure — then propose adjusting the workflow. If month-end close takes too long, we find that a custom report's batch logic is inefficient — then propose optimizing the ABAP code. These enhancements solve the current problem and make the system increasingly fit the business.

System Rollout & Training

When the client opens a new plant, acquires a new subsidiary, or launches a new module, we are responsible for rolling out the HQ's existing SAP solution: replicating configurations, migrating master data, adapting local business differences, and training new users. This rollout work requires the consultant to have a complete understanding of the HQ solution — otherwise, "configuration is right but business doesn't run" issues are likely to surface during rollout.

Our AMS services help organizations unlock the value of their SAP investment: the system should not only run stably, but also continuously evolve and enhance as the business grows.